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FAQs
// FAQ
FREQUENTLY ASKED QUESTIONS
ECOMMERCE
IS THE DESIGN OF THE STORE REALLY IMPORTANT?
Yes it is. Design is one of the core components of a successful ecommerce website and our UI/UX consultants understand this perfectly. An ecommerce store that is designed elegantly would no doubt attract and retain customer engagement by increasing their trust in your products. Our top priority is to give your store a user-friendly custom ecommerce web design that customers will greatly appreciate.
WHAT METHODOLOGY DO YOU USE FOR DESIGNING ECOMMERCE STORES?
We follow the popular Lean UX Methodology which implies that customer empathy and attention-to-detail are the top most priorities for ecommerce website designing. At the same time, we understand that each project is different in itself and may require a different approach. We will discuss your business objectives to find the best methodology to employ for a custom ecommerce website design.
DO YOU OFFER ECOMMERCE CONSULTANT SERVICES POST-DEVELOPMENT?
Yes, we do. At KOceanSoft, we have various support and maintenance packages that you can choose from as per your business requirements. Do well to get in touch with us for a better understanding of your unique needs.
HOW MUCH DOES IT COST TO HIRE ECOMMERCE DESIGNERS FROM YOUR AGENCY?
To get a better idea of the cost of what you want to design, give us a quick phone call OR book a free consultation using the options available on this page. We’ll ask you a few questions about your requirements, what sort of interactivity the store will have, your graphic design needs, etc. Then we’ll be able to give you a time estimation and hourly rate to hire ecommerce designers from our firm.
CAN YOU HANDLE BOTH DESKTOP AND MOBILE ECOMMERCE WEBSITE DESIGN?
Yes. We understand the diverse features required to meet the requirements of shoppers across multiple devices. We will develop prototype designs that make the shopping experience seamless both on the web, tablet, mobile, etc.
I'M IN THE UNITED STATES. CAN I USE YOUR SERVICE?
Yes. We are a remote-first ecommerce design company, allowing us to offer services to clients. We've worked with clients from these jurisdictions and look forward to having you onboard.
HOW LONG WILL IT TAKE TO COMPLETE MY ECOMMERCE PROJECT?
Our ability to deliver work within an agreed timeline sets our ecommerce website design company aside from competitors. All you have to do is pick any of the flexible time-frame options we've set for a project like yours. Most of the time though, we tend to beat the given deadline, delivering the project earlier than expected.
WHY CHOOSE US FOR YOUR ECOMMERCE PROJECTS?
As a leading ecommerce design company, we have developed some of the most successful ecommerce websites. When you hire ecommerce web designers from our company, you're tapping into this wealth of experience. You can therefore trust us to build an ecommerce solution with a touch of perfection.
Can I update the website myself once it’s been built?
Yes. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments. We use a easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.
WEB
How do I get started?
To begin, we would please require that you share a brief description of your project with us using the contact page. Next, we will schedule a call between you and one of our ecommerce app development experts. The purpose of the call is to gain more insight into your project so that we can provide you with guidance on how to execute it.
How much does a full stack solution cost?
Will you help me with maintenance after the software has been developed?
Which technologies do you use for full-stack development?
Who will own the software code you use to build my solution?
What backend technologies does KOceanSoft work on?
What is a Website Design?
Why do I need a website?
Does the looks of a website matter?
Do you use themes?
Do I have to provide content for my website?
Do you design websites for businesses?
What type of frontend developers does KOceanSoft have?
What is Custom Software Development?
What is the process during your Custom Software Development consulting?
Do you provide support services after the Custom Software Development has concluded?
What are your key strengths in E-commerce development which sets you apart from rest?
What will be the total costs for e-commerce store development?
What are the tools used for Website Designing?
How to finalize a Website Design Company?
How to boost conversion rate after Website Designing?
Where to find a reliable Website Design Company in Sri Lanka?
DIGITAL MARKETING
Do you work on a SEO plan?
Yes. Before starting the project, we make a comprehensive SEO plan based on the site audit. We then follow up on it with a month on month plan and tracking reports.
How do you measure SEO success?
We track the success through multiple parameters. It could be correcting the technical errors in the platform, number of backlinks, SQLs and MQLs, etc.
Will I get to have a face-to-face meeting with the team?
Yes. You will be introduced with the team right at the first call stage. Following which, you will be able to have face to face meetings with them as per your convenience at the time of your liking on a common collaboration platform.
Do you give a guarantee of SEO results?
Yes but only if you are patient. A good SEO strategy takes at least 6 months to show its results. But once it does, it is long lasting.
How easy is it to scale up or down with KOceanSoft?
It is extremely easy. Irrespective of what is the size of your project, you will be able to scale up the team to put in more effort behind some activities or you can also lower the team size when you find a set of activities getting streamlined.
How do you deliver quality results?
We deliver the best quality for your brand by merging the right set of strategies and toolsets. We leave no stone unturned when it comes to promoting your website both through paid and free mediums, ensuring that you get a lot more than what you invest.
How do you match me with the right resource for my project?
We have multiple SEO experts in the team with skill sets around specific industry, technology knowledge, domain sets, and content types. After understanding your requirements, we handpick the people who we feel will be the best team to work with you.
Why should I hire a Social Media Expert from KOceanSoft?
Well because it will be difficult for you to find a team that has worked on multiple brands’ social media effortlessly with amazing engagement counts, elsewhere. And because we know the tricks and trades of what makes a post and brand viral on the overly crowded social media space.
Why should I use social media for my business?
There was once a time when social media used to be a space for individuals sharing their views. Today, it has become a place for businesses to promote their brand, make themselves humane, connect with their customers, and find more business.
Every day you spend not bringing your brand on social media, you lose out to your competitors.
What social media platform should I sign up for?
Every. Today, the modern day customers are on every platform - Twitter, Facebook, LinkedIn, etc. You can never be sure from which platform you will get your next customer or a brand influencer.
How often should I post on my social channels?
It varies from one industry to another. When you come to KOceanSoft with your social media project, we will help you with a plan containing a calendar with the dates and frequency of posts along with the probable engagement that we anticipate you will get from every content.
How much should I spend on social media marketing?
Yes. The KOceanSoft social media specialist will be working as a part of your extended team. They will work according to your availability and schedule.
Why should I hire a Google Ads Expert from KOceanSoft?
There are a number of benefits. We don’t just eliminate the cumbersome hiring process but also make you a self-starter brand when it comes to managing the PPC activities in the long-run.
Is my AdWords PPC expert certified?
Yes. The PPC team at KOceanSoft is certified by all the industry-leading certifications. Moreover, they constantly upgrade their skills to be updated with all the latest happenings.
What AdWords PPC Experts Do?
This person is responsible for the management of Google pay-per-click advertisements campaigns. A process that includes planning, designing, implementation, and analysis of the campaign performance.
Can Search Engine Marketing help me to increase my brand presence?
Yes. Search engines are the first place visitors go to when looking for a solution or are exploring something new. In this setup, when your brand name pops up on the screen for their specific needs, your visibility increases by manifold.
How can I trust KOceanSoft for campaign bidding and transactions?
KOceanSoft sign an NDA with you before the start of a project which forbids us from using your data for internal purposes. With us, you can be rest assured that your data will be safe.
What is SEO?
Put simply, SEO is a process that forms part of a digital marketing strategy that focuses on optimizing a website to make it more visible in search engine results pages (i.e. in Google search results) with the goal of driving organic traffic to the website. Organic traffic is driven to a website from clicks on these search results.
Why is SEO important?
Organic traffic is natural in the sense that it is earned rather than paid for, but to be successful, you still need to invest a lot of time and resource in SEO. Search engines have got better at identifying the intent of search queries which makes choosing the right keywords to drive traffic even more important.
Why does SEO take time before you see the benefits?
SEO takes time because there is no longer an easy way to game the system. Search engine algorithms have become more and more advanced with an emphasis on delivering users the most relevant, and highest quality results based on their search query.
What is on page SEO?
On-page SEO relates to any action taken on the website itself to improve performance. This includes:
- Using optimized content that contains target keywords (including meta, headers, images)
- Making sure that the site is accessible (can be crawled and indexed by search engines) and can be easily navigated by users
- Using internal links (in menus, body copy, and breadcrumbs to aid navigation)
- Ensuring that a website loads quickly
Will you write the text for me?
Without the right keywords, you’ll really struggle to drive valuable traffic to a website!
However, choosing the right keywords can be difficult, especially if your business operates in a competitive niche. This is why keyword research is so important. Any SEO company worth its salt will use multiple tools to identify target keywords, assess how competitive they are, and make suggestions of which pages target keywords should appear on.
Why is site speed important?
How long would you wait for a website to load? 5 seconds? 3 seconds? Less?
When it comes to expectations for site speed, did you know that:
47% of people expect your site to load in less than 2 seconds
40% will abandon it entirely if it takes longer than 3 seconds
What are Google Ads services and how do they work?
Google Ads enables you to create awareness about your brand, drive traffic to your website, promote your business and sell your products/services through paid ads. Ads will be ranked on top of the search engine result pages based on a lot of factors like the quality of keywords, optimized landing pages, website authority, and the bid amount.
What are the processes involved in a Google Ads campaign?
Google Ads Campaign allows you to target two networks namely the search and the display network. This involves structuring, budgeting and optimizing the campaign. We curate captivating Ad copies constantly monitor, analyze and optimize the campaign to improve the results.
How much does it cost to publish Google Ads?
Google Ads Campaign has a very flexible budgeting option. You can customize the campaigns based on your objectives and budget. The daily budget for small to medium businesses can range anywhere from $30-$150. The daily budget could be significantly higher if you belong to an extremely competitive industry.
What exactly is Facebook Advertising?
Facebook advertising is advertising your products or services on Facebook. You can run FB ads when you have a business page on Facebook. These ads will be shown to Facebook users according to the target demographics and user activity. You can choose to feature photos or videos in your ads to help people buy your products or services.
How does Facebook advertising take place?
Facebook advertising can be done for a lot of reasons such as promoting your website, promoting a post or your page, or a product or service. You will be able to target people based on their location, age and interests. And your ad will be shown to users who are searching for a similar product or service.
Is Facebook advertising pay-per-click?
Facebook is a pay-per-click marketing channel. You will be paying a certain amount, every time a person clicks on your Ad. Depending on the objective of your Ad, you can be charged for video views, website visits or impressions.
How to grow a page organically without Facebook Ads?
Here are a few ways to grow your page organically. Mix different formats of content on your page, use attractive videos and pictures of your niche services, find a suitable time to grab maximum engagement, experiment with different templates, engage with your audience, be authentic and go live often.
How can Facebook advertising benefit your business?
With the help of Facebook Ads, you will be able to get more visibility, boost traffic on your website, reach potential customers, and get more conversions.
How do I know if my Facebook marketing campaign is running well?
More like Google’s quality score, Facebook has a relevance score. Your ad will be scored from 1 to 10. Measure the success of your ad with the help of metrics like impressions, click-through rate, and return on investment.
How long does it take to see results?
Typically your ad will be reviewed within 24 hours after the preview. After your Ad goes live it can take anywhere between one day to 5 days to see results from your Ads. This duration depends on the quality of your Ad, your target audience and demographics.
Is it possible to promote business on Facebook without paying?
You can promote your business organically on Facebook without having to pay. You will be able to do this by creating quality content regularly, engaging with relevant content, promoting your business on other pages, hosting contests, giveaways and other promotional activities.
MOBILE
What is the cost of app development?
When developing an app, quality matters. The usual range of building a basic app is in the range of $5000 – $10,000. If the app is to be a little more complex, however, the cost could be closer to $100,000. This is because when building a more complicated app, sophisticated functionality and more features are included. Factors such as security, design, architecture, back-end dev, and quality testing expand. Of course, a complicated app does not always result in a better app. This is where an experienced and trustworthy app development team steps in to help. Expert advice on the matter will help you invest your money in the right place so that you get a better app at a fair price.
Does your team have local app developers?
At KOceanSoft, we believe that local, world-class app development teams should be easily accessible to Sri Lankan businesses and entrepreneurs. In the last few years, the app development market in Sri Lanka has been commoditized and outsourced. Unfortunately, this has resulted in inferior solutions as well as a skill drain for local services. We, however, believe in changing the tide for the better. At KOceanSoft, all our app developers are in-house so any changes that you need can be done immediately. They are just a phone call away.
How much time does it take to build an app?
At KOceanSoft we believe in efficiency as well as speed. This is possible because our team provides a local end-to-end app build process. This saves a large chunk of time required to build your app. By using the flutter framework, we are able to develop native apps using the same codebase, reducing the time and cost. Developing an app can take anywhere between 3-12 months, depending on the customizations and the technology available.
Do you develop apps for non-profit organizations and start-up companies?
Yes! One way we encourage local businesses and start-ups is by catering to their app needs. Flexibility and trustworthiness are extremely important especially for such organizations. As a responsive development partner, we ensure that they are provided with excellent service at a reasonable price and timeframe so that their work and vision reach greater heights.
What is native app development?
When it comes to mobile apps, there are three main development routes: Web, Native and Hybrid. Each development path has its own pros and cons. Native mobile apps are built for a specific app ecosystem. These are usually the Google Play or Apple App Store, which are locked into those user bases. Due to the speed at which they are delivered and their functionality, we build web apps and track progressive web apps as the future.
Do you offer ongoing technical support & maintenance?
Of course. Depending on your needs, we are able to offer different levels of support and service level agreements. This also includes after-hours support. We offer you an ongoing maintenance fee for your application. This allows you a set fee each month and converts to credits on your account. These credits are really beneficial as they have a 3-month expiry from the issuing date. Whether it be maintenance, new features or even small adjustments, these credits can be used to ease the process.
Can you also host the web applications you build?
At KOceanSoft, our customers’ web applications are hosted on public cloud. While storing your data here, storing your backups as well as running your web and data servers, there are ongoing costs that are acquired. These cost may be associated with SMS or phone calls credits, hosting and streaming data heavy content (for e.g.: streaming video to thousands of users) or even sending a large amount of emails. Based on the size, complexity and target of your web application, our team will provide an estimate on your monthly costs to make it easier for you.
Can you integrate into 3rd party applications?
Any provider that provides a public REST, SOAP or otherwise ‘online’ API having good documentation that we can access, we can integrate with such providers. A few providers that we have integrated our customers’ web applications are Strip payment service, Mail Chimp mailing lists, eBay marketplace, SMS and Phone call applications, Mapping services, Xero accounting, Australian Post shipments and labels, Zoho, Salesforce CRMs and Google’s G Suite to name a few.
Is software quality assurance part of your workflow?
Yes. The web applications developed by our team go through several testing stages for software quality assurance. These applications go through automatic feature as well as unit test. Manual human testing these applications is also a part of our internal quality assurance process. To ensure proper functionality, we also host a staging environment for our customers. This basically means that there is a duplication of what is, or what will be your production when application with a set of dummy data. This is extremely helpful because it allows customers to conduct a testing of their application or new features, which have been developed and added before these features are released into their production environment.
DEVOPS
What kind of DevOps services are offered by KOceanSoft?
KOceanSoft services consist of Assessment, Pilot Framework Creation, Implementation of CI/CD Pipelines, Security Integration, etc. Moreover, we also offer services like Operational Management, Security Management, Release Management, and more.
For what industries is DevOps best suited?
DevOps has a use case in every business sector, irrespective of their category and size. The approach gives industries a new model of software-driven culture which promises enhanced collaboration and communication between teams.
What are the primary goals for DevOps implementation?
A proper implementation of DevOps should promise following items:
- Expedited deployment frequency
- Faster go-to market time
- Expedited mean recovery time
- Lowered failure rate in new releases
- Continuous and quality testing.
FREQUENT QUESTIONS
What is the difference between a technical proof-of-concept, MVP and prototype?
A technical proof-of-concept (POC) is a group of activities that our app developers undertake to assess the technical feasibility of a particular aspect of your app. One example where we might recommend a POC is a bespoke integration. Another example is where we would be using technologies or devices in unique or novel ways. A POC allows us to understand opportunities and constraints, and identify options, before progressing too far with app design and/or app development activities.
An MVP or Minimum Viable Product is intended to be a very early version of your software. It is typically released to the early adopters of your target audience and is particularly relevant for Startups. As the name suggests, an MVP app has a limited feature set that solves the core problem (or relieves the pain) that you believe users are experiencing. An MVP reflects an iterative approach to mobile app development. It assumes that, following its launch, new versions of your app will be regularly released incorporating the lessons learnt from the previous version.
A prototype in our industry refers to a design activity. The goal of an app prototype is to bring your product to life so that you can show it to potential customers, investors or other interested stakeholders. It may also form part of a business case. There is no coding involved in producing a prototype. Instead, our designers would use one of a range of prototyping tools to transform the app interfaces into a clickable prototype. An app animation, which is essentially a video of the app, is an alternate approach.
What is the difference between UX and UI design?
User experience design (UX) is the process of designing a product that is engaging, useful and enjoyable for the user. When designing the user experience for a mobile app or web app, the designer will be considering:
- who the users are and their motivation for using the app
- how and when they will be using it
- how a user feels during and after using your app
- whether the app meets their specific needs including what is most important to them
Delivering a successful UX means making the app relevant, easy to use and intuitive. By designing an app so that the end user is comfortable with the technology on an ongoing basis, users are more likely to return to the app more regularly.
User interface design (UI) complements UX by focusing on the visual design of the app interfaces – the look and feel. A UI designer will be considering how the elements of the app look on the screen and how they function. For mobile apps, they will be taking into account the specific design patterns for iPhone (KOceanSoft are proud participants of the Apple Consultants Network) and Android. Do you think you have an eye for detail? For app UI design, this is critical. For example, an app designer will be deciding whether to use rounded or beveled corners on a small button, and whether or not to use a shadow. By making sure the app is visually appealing, UI enhances the user’s experience of the app. For more information on the process, see UX & UI design for mobile apps.
What is the difference between low fidelity and high fidelity design?
During the app design process, we use a mix of low fidelity and high fidelity designs, depending on the project and the client’s needs.
A low fidelity design is like the skeleton of a screen, indicating the rough layout without explicitly articulating finer details like icon style, font type, imagery and color scheme. Low fidelity designs are used to quickly mock up and communicate the core layouts and functionalities of a digital product. This allows us and our clients to make decisions about the more important things and not get distracted by aesthetic details.
A high fidelity design is an accurate visual representation of how the app will look when built. During high fidelity design, all details are defined i.e icon style, font type, imagery and colour scheme.